FAQs

Delivery Information

What delivery Services do you offer?

United Kingdom

Royal Mail Standard 1st and 2nd Class Shipping. Any orders should arrive within 3-5 working days of dispatch.

To note there is no tracking for Standard shipping, no tracking number will be provided at the point of dispatch and no updates will be available either through the courier or myself.

Royal Mail Tracked Shipping. Any orders should arrive within 3-5 working days of dispatch. Tracked to delivery point.

Selected Products

Royal Mail Tracked 48 Shipping. Any orders should arrive within 2-3 working days of dispatch. Tracked to delivery point and photo provided.

Royal Mail Tracked 24 Shipping. Any orders should arrive the next working day of dispatch. Tracked to delivery point and photo provided.

Royal Mail Special Delivery Shipping. Any orders should arrive the next working day of dispatch by 1pm. Tracked to delivery point and photo provided.

Please note for all delivery options during promotional periods [festive period, Black Friday sales, etc.] orders may take an additional 1-2 working days to arrive.

We recommend downloading the Royal Mail app to get the best experience in managing your delivery.

Worldwide

Royal Mail Standard International Shipping. Any orders should arrive within 3-5 working days for Europe and 5-7 working days for the rest of the world, all at the point of dispatch.

To note there is no tracking for Standard shipping, no tracking number will be provided at the point of dispatch and no updates will be available either through the courier or myself.

Royal Mail Tracked International Shipping. Any orders should arrive within 3-5 working days for Europe and 5-7 working days for the rest of the world, all at the point of dispatch. Tracked to delivery point.

Royal Mail Signed International Shipping. Any orders should arrive within 3-5 working days for Europe and 5-7 working days for the rest of the world, all at the point of dispatch. Tracked to delivery point.

How long will it take for my order to be dispatched

This is a heavily dependent on workloads, we are an independant shop and strive to produce, package and ship orders within 3-4 working days (excluding weekends). If you require an order urgently please get in touch using the Contact Us form.

Has my Order been dispatched yet?

When you place your order, we’ll send you an email confirming that the order has been placed and the product(s) you’ve ordered.

When your order has been dispatched, you’ll receive a second email to confirm this. If you don’t receive an email within 4 working days, please get in touch us using the Contact Us form.

Which couriers do you use?

We are only able to use Royal Mail services to ship our orders, for International shipping alternative couriers may be utilised depending on the location.

What happens if i miss my delivery?

If you miss your delivery, you should receive a calling card. You will be able to arrange a redelivery via email or by following the instructions on your calling card.

If your order is not able to be delivered to the address provided and is returned to us, it is up to the customer to provide a new label for it to be re-dispatched or alternatively we can provide a refund for the products, unfortunately a refund for the shipping cannot be provided.

my order has not been delivered by the expected delivery time?

This is a heavily dependent on your location as well as the type of postage selected, please see above the various delivery days. If you have placed an order over a bank holiday or during a promotional period, please allow additional time.

If you still require help, please contact us thorough the Contact Us form.

Will custom charges be included in the sale?

No, all customs charges will be assessed and included separately once your order has arrived at the Customs Offices in your relevant country (United Kingdom not included). This is something completely out of my control and we have no say over what duties or customs charges are added.

It is the buyer’s responsibility to ensure all duties or customs charges are paid for.

Products

What programme do you use for designing your products?

I currently utilise the Adobe Suite to design and produce my products, generally Adobe Photoshop, Adobe Illustrator and Adobe inDesign.

May design is not centred perfectly on the badge, is this a production error?

No, where possible I try to make sure that the design is centred on the badge but as all badges are hand cut and pressed this will mean that certain designs where the detail is very close to the edge of the badge may not be exactly centred. This is not classed as a production error, if I feel the design is very off centred these are not dispatched and a replacement made.

What are all your products made of?

All badges are produced using a custom badge maker with printed designs printed on 100gsm coated paper stock. The badges themselves have a metal pin, plastic backing piece and a metal cover to mount the design.

All greetings cards are printed on 300gsm coated paper stock complete with the envelope.

All prints are printed on A4 300gsm uncoated paper stock, cut down to size (if required).

What badge maker do you use?

I currently use a standard badge maker from ebadges.com.

Are your products official?

No, a number of designs are themed on Film, Television and music content. Any badges that are close to a real product (new or old) are all labelled clearly as replicas and that it is fan made artwork.

Do you do commissions?

I have in past done commissions for everything from replica badges for cosplays, prints and even logos for business usage. If you would like to discuss a potential commission, please get in touch through the Contact Us page.

packaging

What packaging will be used?

Currently there is only 1 option for packaging, but this is dependent on the product purchased.

Prints - a single hard board backed ‘do not bend’ envelope.

Badges - individual badges will have a hard backing card and placed in a plastic ziplock bag. Where more than one badge is purchased, the backed cards may be added back-to-back in the plastic bag.

These are then wrapped in bubblewrap and either shipped in a single seal plastic mail bag or a bubble envelope.

Props - this is heavily dependent on the prop, generally this could include bubblewrap, plastic ziplock bag, packing peanuts, black wrap, etc.

Is the packaging recyclable?

At present it is not recyclable. Except in the case of the plastic ziplock bags can be utilised a number of times and the card backings which can be recycled.

I am currently utilising all the current packaging materials I have which includes previously used bubble wrap, once these have been used, we will be looking to source and ship sustainable packaging to help the environment.

Placing an Order

What payment method do you accept?

Presently we are only able to accept payment through PayPal.

Can i add to an existing order?

Unfortunately, we cannot add to orders, but if you place another order within a few hours of your original order, then contact us through our Contact Us form. We will be happy to refund you all or part of one of the postage charges.

Can i split my order across multiple delivery addresses?

Unfortunately, we’re not able to split any orders.

Can i cancel or change my order online?

Our website does not currently allow orders to be changed or cancelled. If you wish to cancel an order, please get in touch through our Contact Us form. Please note that once the order has been shipped it cannot be cancelled or changed.

When will i be charged for an order?

Payment is taken at the point of ordering.